Privacy Policy

The Picnic Stories ("The Picnic Stories", "Company", "we", "us", or "our") values your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how personal information may be collected, used, stored, shared, and protected when you visit picnicstories.com, contact the business, submit an enquiry, make a booking, or otherwise interact with the business online or offline.

This Privacy Policy is intended to be read in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, and other applicable laws relating to electronic records and online conduct in India.

Who this policy applies to

This policy applies to website visitors, enquiry leads, customers, gift purchasers, event attendees who share information directly, and other individuals who interact with The Picnic Stories in relation to its services.

Information we may collect

Depending on how you interact with the business, the following categories of information may be collected:

• Name, phone number, email address, city, and social media handle.
• Event-related details such as preferred date, time, location, occasion type, guest count, theme preferences, and budget range.
• Payment-related details such as payment confirmation, payer name, UPI ID, bank transfer reference number, partial account details visible in payment proofs, and transaction amount.
• Communication records, including messages exchanged over WhatsApp, Instagram, email, website forms, and customer support channels.
• Photos, videos, testimonials, or feedback that you voluntarily share, or content captured during an event where you have given permission.
• Technical information such as IP address, browser type, device information, pages visited, and cookies or similar technologies used on the website.

How information is collected

Information may be collected when you:

• Fill out a contact or booking form on the website.
• Contact the business by phone, WhatsApp, Instagram, email, or another channel.
• Make a payment by UPI or bank transfer.
• Participate in an offer, giveaway, survey, testimonial request, or promotional campaign.
• Browse the website, where certain technical information may be collected automatically through cookies or analytics tools.

Why information is used

Personal information may be used for the following business purposes:

• To respond to enquiries and share quotations, package details, and booking availability.
• To confirm, plan, manage, and deliver picnic, proposal, celebration, or event setup services.
• To process and reconcile advance payments and maintain transaction records.
• To communicate before, during, and after the booking, including schedule changes, confirmations, support, and service updates.
• To improve service quality, customer experience, website functionality, and internal operations.
• To share promotional messages, festive offers, or service updates, where permitted by law or where you have chosen to receive them.
• To comply with legal obligations, resolve disputes, prevent fraud, and enforce contractual rights.

Legal basis and consent

Where required, The Picnic Stories will process personal data based on your consent, your voluntary submission of information for a booking or enquiry, compliance with applicable law, or legitimate business purposes connected with providing and improving services.

Consent is obtained at the point of collection — for example, through a consent checkbox on the booking or enquiry form, or through your voluntary initiation of contact via WhatsApp, Instagram, or email. You may withdraw consent for future processing at any time by contacting us using the details below, subject to legal or operational requirements applicable to a booking or transaction already in progress.

Cookies and website tracking

The website uses cookies and similar tracking technologies for the following purposes:

• Essential / functional cookies: Required for the website to operate correctly, including maintaining session state and authentication.
• Analytics: To understand how visitors use the website and improve its functionality.

You may modify your browser settings to disable non-essential cookies, though some parts of the website may not function properly as a result. By continuing to use the website after being informed of cookie use, you consent to essential cookies being set.

Cross-border data processing

Some personal data processed in connection with the website may be stored or processed on servers located outside India, including in Japan (database infrastructure) and the United States (content delivery and email services). The Picnic Stories takes reasonable steps to ensure that service providers handle data responsibly and in accordance with applicable law.

Sharing of information

Personal information may be shared only on a need-to-know basis with:

• Internal team members and authorised staff.
• Service providers such as web hosting providers, analytics providers, payment-related support providers, customer communication tools, photographers, decorators, florists, venue partners, and logistics partners.
• Professional advisers such as accountants, auditors, legal consultants, or insurers.
• Government authorities, regulators, law enforcement agencies, or courts where disclosure is required by law or legal process.

The Picnic Stories does not sell personal information to third parties.

When you communicate with The Picnic Stories through third-party platforms such as WhatsApp or Instagram, those platforms operate under their own privacy policies. The Picnic Stories is not responsible for how those platforms handle your data.

Payment information

Customers currently pay in advance through UPI or bank transfer. The Picnic Stories does not intentionally collect or store complete debit card, credit card, or net banking credentials on the website. Customers are advised to make payments only to officially communicated account details and to verify payment instructions before transferring funds.

Data retention

Personal information may be retained for as long as necessary for booking fulfilment, customer support, record-keeping, legal compliance, tax, accounting, fraud prevention, dispute resolution, or enforcement of business terms. When information is no longer reasonably required, it may be deleted, anonymised, or securely archived according to internal practices and legal obligations.

Data security

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. However, no website, storage system, or transmission method is completely secure, and absolute security cannot be guaranteed.

Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Request access to your personal information held by The Picnic Stories.
• Request correction or updating of inaccurate or incomplete data.
• Withdraw consent to future processing (subject to any legal or operational requirements for an ongoing booking).
• Request erasure of certain personal data, to the extent permitted by law.

To exercise these rights, please use the contact details below. Lawful verification of your identity may be required before action is taken.

Children's privacy

The services are not intended to be booked directly by children. If personal information of a child is shared in connection with an event, it should only be provided by a parent or lawful guardian or another person legally authorised to do so.

Third-party links and platforms

The website or social media pages may contain links to third-party platforms. The Picnic Stories is not responsible for the privacy practices, content, or security of third-party websites, apps, payment interfaces, or platforms.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in business operations, website features, legal requirements, or service offerings. The revised version will be posted on the website with an updated effective date.

Contact and grievance details

For privacy-related questions, requests, or complaints, please contact: